If you are not satisfied with the way your application has been handled you may lodge a complaint. Complaints must be made to the JAC in the first instance.
Applicants who are invited to a selection day, but are unsuccessful, may wish to wait for a written explanation before deciding whether or not to complain.
Complaints should be directed in writing to: firstname.lastname@example.org
or Complaints Manager
Judicial Appointments Commission
5th Floor, Clive House
70 Petty France
London, SW1H 9EX
When the JAC receives a complaint:
- staff will confirm receipt in writing within 2 working days
- all complaints are investigated by a team which is independent of the selection exercise teams
- the JAC aims to provide a response to your complaint within 20 working days of receipt. If this deadline cannot be met, the JAC will explain why and when you can expect to receive a full reply
- all responses to complaints will include the nature, background and facts of the complaint and the results of the JAC investigation, specifically setting out the JAC conclusions and reasons for these conclusions
If you are not satisfied with the response received from the JAC, you may then ask the Judicial Appointments and Conduct Ombudsman to investigate your complaint further.