The JAC uses telephone assessments as a shortlisting tool, often in addition to other shortlisting tools before deciding who to take forward to selection day.
They can also be used to test Welsh language skills where they are required for a post.
If you are invited to a telephone assessment you will be told in advance what it involves. It may involve an analysis of a speech or judgment. These tips will help you to prepare.
Tips for the telephone assessment:
- be ready to receive the call at least 10 minutes before your allocated time
- arrange to be in a room that is quiet and where you won’t be disturbed
- make sure your telephone signal is strong; a landline is preferable and if using the landline make sure your mobile is turned off
- prepare well, make sure you have thoroughly read the documents and you have all relevant documents at hand
- you will not be able to ‘read the panel’ – don’t worry: both you and the panel lack the normal visual cues but the panel will compensate with verbal cues; concentrate on giving the best answers that you can
- take your time in answering and structure your responses; the panel will be familiar with silences when candidates take time to consider responses
- be clear, concise and audible when speaking
- ask for clarification if you don’t understand anything that the panel asks
- listen carefully to the questions, take on board all elements and take a note of anything that seems to have particular importance
- use your notes to answer questions, but try to avoid reading answers directly
- you can expect periods of silence as the panel will be taking notes, so there is no need to feel that you have to fill them unnecessarily
- it’s best not to eat, although you may find it helpful to have a glass of water to hand
- if you cannot hear the panel, tell them immediately
Next stage: feedback reports